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Customer Support

Dear 2buy customer,

In this area you will find our customer service for all aspects of the products you have purchased. At the same time, we ask for your understanding that we only offer our customer service in English language. Usually, we will answer your support tickets within 24 hours during our service hours (working days Mon-Fri from 9 a.m. to 5 p.m. CET). Always use this support area to correspond within the support ticket (do not click on reply in the email).



Kundendienst: 24/7

Adresse : Funkenburgstraße 5, Leipzig  04105, Germany



Phone: +49 341 39281775




1.) Log-in / Sign-up as user.
2.) Select your purchased product for which you need help and create a support ticket.
3.) If you have any problems with purchased items, please take photos & attach them to the support ticket. In the event of technical problems (online shop, or online articles, etc.), please take screen shots and send us the picture links (e.g. via TechSmith Capture or Dropbox Capture) in your ticket.

We look forward to helping you.
Your 2Buy customer service

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